Terms & Conditions
Use of Website & Intellectual Property
By accessing or using the SocialSurge website, you agree to comply with these Terms & Conditions. All content on this website — including text, graphics, images, branding, logos, and digital assets — is the property of SocialSurge and is protected by intellectual property laws. You may not copy, reproduce, modify, or distribute any content without written permission. Misuse of this site, including attempts to disrupt functionality or access unauthorised areas, is strictly prohibited.
Services, Payments & Client Responsibilities
All services offered by SocialSurge are subject to availability and may change at any time without prior notice. Before any work begins, clients will receive clear communication regarding pricing, deliverables, timelines, and expectations. Payments must be made as agreed, and failure to pay may result in paused or cancelled services. Refunds are not guaranteed once work has begun, as time, strategy, and digital assets may already have been created.
Clients are responsible for providing accurate information, timely feedback, and any required content or access needed to complete their service. SocialSurge is not liable for delays or issues caused by incomplete instructions or missing materials.
Liability, Guarantees & Legal Protection
While SocialSurge aims to provide high-quality strategies, content, and marketing support, we cannot guarantee specific outcomes such as follower growth, sales increases, engagement levels, or platform visibility as results depend on factors outside our control (algorithms, market conditions, client consistency, etc.).
SocialSurge is not responsible for any direct or indirect losses, damages, or issues arising from the use of our website or services. All advice, strategies, and materials provided are for general marketing purposes only and should not be considered legal, financial, or professional guarantees.
By using our services, you agree to indemnify and hold SocialSurge harmless from any claims, liabilities, or expenses arising from misuse of content, violations of platform policies, or actions taken based on our recommendations.
For questions or concerns regarding these terms, please contact us at luke@socialsurge.com.au.