Refund Policy

A legal disclaimer

SocialSurge provides digital and marketing services that require time, planning, and customised work. Because of this, refunds are not guaranteed once a project has begun or any work has been delivered. However, we are committed to fairness: if you believe there has been a misunderstanding or an issue with your service, you may contact us within 7 days of purchase to discuss a partial refund or credit, which will be assessed on a case-by-case basis. Refunds will not be issued for delays caused by incomplete information, lack of client communication, or changes in scope after work has started.